Quality & Safety
Conduct with Patients
Volunteers have the responsibility to treat all patients with respect and dignity.
Volunteers must avoid physical contact with patients unless assigned to specific areas of the hospital and with permission from staff.
Volunteers may participate with patients only as assigned by staff. They may not see patients outside of the hospital, or after discharge. Volunteers can not give their telephone numbers or addresses to patients.
Volunteers can not drive patients in their cars, nor leave the grounds with a patient.
Volunteers may accompany staff and patients on outings.
Volunteers have the responsibility to use discretion in disclosing information about themselves to patients.
Volunteers can not accept gifts from patients.
Volunteers have the responsibility to protect each patient's right to privacy. Therefore, information of a medical and psychiatric nature, as well as identifying data, such as name, address and telephone number, is strictly confidential, and may not be shared with any person or agency other than authorized UMC personnel.
Volunteers have the responsibility to support the staff and the policies and procedures of University Medical Center.
Volunteers are expected to come regularly and promptly for the times they have agreed to work. On arrival, the volunteer should check in with staff to receive pertinent information and instructions
Volunteers have the responsibility to be groomed and dressed appropriately as outlined in the UMC dress code policy
Volunteers have the responsibility to know the UMC Hospital emergency procedure for their own safety as well as the safety of the patients. This is accomplished through annual mandatory education.
Volunteers have the responsibility to learn and abide by the policies and procedures regarding hazardous material
Volunteers have the responsibility to know the infection control policies/procedures for Volunteer Services.
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