Patient and Visitors Information

ADVANCE DIRECTIVES
As a competent adult (18 years old and over), it is your right to make decisions regarding your healthcare. Advance directives are instructions you give about the care you want if you become unable to communicate. You may give these instructions to your family, close friends, nurses or doctors. Writing down your instructions is the best way to make sure everyone respects your wishes.

There are two common types of advance directives:

  • A Living Will
  • Health Care Power of Attorney

Ask your nurse to contact the Patient Relations office (702) 383-2376 to obtain forms and instructions. Forms can be downloaded from the Nevada Department of Health and Human Service (http://dhcfp.state.nv.us/advancedirectives.htm).

IMPORTANT NOTE: Living Wills or Health Care Power of Attorney cannot be notarized or witnessed by any healthcare provider or employee of a health care facility. Mobile notaries are listed in the phone book for a fee.

LOST AND FOUND
The Public Safety Department operates a Lost and Found in the Public Safety Office, located in the Emergency Room.

Please call (702) 383-1810 for information and assistance.

PHOTOGRAPHY
Photographs of a patient are only allowed with the written consent of the patient or their legal representative/guardian. All photographs will be taken in accordance with UMC’s policies and procedures and cannot interfere with patient care, exploit the patient, and/or infringe on the patient’s privacy or the privacy of others.

UMC, in its sole discretion, reserves the right to disallow or stop the taking of such photographs at anytime. The Public Relations Department will be called once a request to take a patient’s photograph is received and will obtain the necessary consent.

ORGAN DONATION
It is University Medical Center’s responsibility to inquire if you have an organ/tissue donor card. You and/or your family have the right to choose to donate or not to donate organs/tissue. This decision will in no way affect your medical or nursing care. If you have other questions or wish to complete a donor card, please call Nevada Donor Network, Inc. at (702) 796-9600.

COMPLAINTS ON PRIVACY PRACTICES
You can file a complaint with UMC’s Privacy Office or to the Secretary of Health and Human Services if you believe your privacy rights have been violated. To file a complaint with us, put your complaint in writing and address it to our Privacy Officer at University Medical Center, 1800 W. Charleston Boulevard, Las Vegas, NV, 89102.

You may contact our Privacy Officer at (702) 383-3854 for further information about the complaint process.

GUEST WIRELESS NETWORK
University Medical Center is pleased to provide our patients and visitors with guest wireless services during their time with UMC. Follow the steps below to access the Internet through the UMC Guest Wireless Network.
1. Locate the UMC Guest Wireless Network by its SSID: UMCWirelessGuestAccess.
2. If not automatically connected, click Connect.
3. Once connected, open your Internet browser (e.g. Internet Explorer, Mozilla FireFox, etc.).
4. You will be automatically directed to the UMC Guest Wireless Network Terms and Conditions of Use.
5. Review the information carefully and click “I Agree” at the bottom of the page to complete your connection to the Internet.
6. You will be automatically directed to UMC’s Internet site (www.umcsn.com) and from there you can navigate to other websites.

IMPORTANT NOTE: If you choose not to accept the Terms and Conditions of Use, you will not be able to use the UMC Guest Wireless Network.

Wireless Network Limitations And Disclaimers:
No equipment will be provided for use on the UMC Guest Wireless Network.
Use of the UMC Guest Wireless Network is at your own risk.

The UMC Guest Wireless Network IS NOT SECURE, it is highly suggested you use caution when transmitting sensitive information.

All users of the UMC Guest Wireless Network, must comply with all local, state, federal, and international laws and regulations.

Use of the UMC Guest Wireless Network will serve as evidence of your acceptance of the UMC Guest Wireless Network Terms and Conditions.

UMC is not liable for any costs or damages arising, either directly or indirectly, from your use of UMC Guest Wireless Network or the internet.

There is no guarantee that you will be able to establish a connection and UMC cannot / does not guarantee internet speed or quality of connection.

UNDERSTANDING YOUR BILL
Your bill from University Medical Center will include tests and procedures that were ordered by your doctor, room charges, and nursing care charges. Please keep in mind that you may receive separate bills from each of the doctors who cared for you during your stay. If you have any questions, please call the phone number listed on the bill.

DISCOUNT BILLING
As a patient, you may qualify for discounts that are available for all uninsured Clark County residents who qualify.

For further information please inquire by calling either our Eligibility Financial Service Office at (702) 383-2320/2754 or our Customer Service Office (for billing questions) at (702) 383-2347.

WHERE TO PAY YOUR BILL
For your convenience, University Medical Center offers three locations where you can pay your hospital bill.
1. The Cashier Desk (inside Main Admitting at UMC)
Hours: 7:00 a.m. - 5:30 p.m.
2. The Business Office
(2200 S. Rancho Drive Ste 150B)
Hours: 7:30 a.m. - 4:00 p.m.
3. Customer Service 702-383-2347
Hours: 7:00 a.m. - 4:00 p.m.
4. On-line payment system
(www.umcsn.com)

PATIENT EXPERIENCE SURVEY
The patient experience meeting your needs–always

YOU MAY RECEIVE A SURVEY ASKING YOU TO EVALUATE YOUR STAY AT UMC. EACH RESPONSE IS CAREFULLY REVIEWED BY THE EXECUTIVE AND MANAGEMENT TEAM. YOUR FEEDBACK IS VERY VALUABLE AS WE “STRIVE TO ALWAYS MEET OR EXCEED YOUR EXPECTATIONS.PLEASE TAKE TIME TO COMPLETE THE QUESTIONNAIRE AND RETURN IT TO US USING THE SUPPLIED ENVELOPE.