Mission, Vision and Values
Quality & Safety
Your Rights as a Patient at UMC
You Have the Right to Quality Care, You Have the Right...
to have your family and primary physician notified of your admission.
to quality, professional medical care as indicated and appropriate for your problems, without regard to race, color, disability (including AIDS-related conditions), gender, sexual orientation, gender identity or expression, age, cultural, economic, educational or religious background or disease or the source of payment for your care.
to have a thorough assessment of your needs to include the areas of age, culture, economic, spiritual, educational, gender, language, as well as physical.
to comfort to include involvement in your pain management.
to consultation (or second opinion) on your medical condition at your own request and expense.
to expect to be oriented to the physical surroundings and the hospital's rules and regulations.
to expect reasonable continuity of care, to be informed of any continuing health care requirements, discharge instructions and appointments after discharge and to be informed of physicians available for such care.
The Right to Respect, Dignity, and Concern, You Have the Right . . .
to be treated in a considerate, respectful manner, with recognition of your personal dignity.
to be listened to when you have a question or desire more information.
to expect to receive an appropriate and reasonable response for requests for services you may make.
to expect that your individuality will be respected.
to refuse to talk with or see anyone not officially connected with the hospital, including visitors, "Not For Publication"(NFP) or a " Do Not Disturb (DND) on your phone.
to receive an explanation of the need to be transferred to another facility and of the alternative available.
to have access to people from the outside by means of visitors, phone calls and mail unless it is determined by your physician to compromise your well being.
You Have the Right of Information, You Have the Right . . .
to obtain complete and current information from the practitioner in charge of your case concerning diagnosis, plan for treatment and prognosis. The information should be given to you in a way that you can understand. If it is not medically advisable to give that information directly to you, the patient, the information will be made available to an appropriate person on your behalf.
to have an interpreter available if English is not your primary language and you feel the need to have an interpreter.
to know the name and professional qualifications of anyone directly connected with your care. You can expect all personnel to exhibit their UMC identification name badge. You also have the right to obtain information as to the existence of any professional relationships between the hospital (or individuals who are treating you) or any other institutions or individuals.
to know your rights and responsibilities as a patient as well as the hospital's policies regarding you and your visitor's conduct. You also have the right to know the mechanism for the initiation, review, and the resolution of any complaints you may have.
to information and explanation concerning your hospital bill, regardless of your method of payment, as well as information and help with obtaining financial aid (if indicated) for the payment of that bill.
You Have the Right to Informed Consent, You Have the Right . . .
to be reasonably informed and participate in decisions concerning your health care. Before the start of any non-emergency procedure and/or treatment, you have the right to receive from the physician information necessary to give informed consent. This information should not be limited to the specific procedure and/or treatment, and must include a description of significant risks involved, the probability of success, and the probable duration of incapacitation. You also have the right to ask about medical and/or significant alternatives for care and treatment.
to refuse treatment to the extent permissible by law and to be informed of the medical consequences of this action.
to leave the hospital even if your doctors advise against it, unless you have certain infections which may influence the health of others, or if you are incapable of maintaining your own safety (as defined by law). If you decide to leave before the doctors advise, the hospital will not be responsible for any harm this may cause you.
to be advised of any training program for students, research, data gathering, or experimentation, and the right to refuse to take part in such program. Because this is a teaching hospital, you may come across doctors, nurses, and other health professionals in training. We believe that the presence of students adds to the quality of care. Nevertheless, you have the right to have a full explanation of any such program before you agree to let students participate in your care.
You Have the Right of Confidentiality and Privacy, You Have the Right . . .
to confidentiality of all communications and records relating to your medical care. All medical records and communications are restricted to the people directly involved in your treatment or the monitoring of its quality unless you or an authorized representative give written permission for the release of information.
to every consideration of privacy concerning your own medical care program. In the clinic and the hospital, case discussions, consultations, examinations, and treatments should be conducted with every attempt at privacy and with discretion. Those persons not directly involved in the patient's care must have written permission to be present.
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